We currently ship within the United Kingdom. Orders typically arrive within 10–12 business days. Once shipped, you'll receive a tracking link to follow your order to your doorstep.

Our loafers are available in European sizes 36 to 48. If you're between sizes, we recommend sizing down for a glove-like fit.

Yes. We accept returns and exchanges within 14 days of delivery. If your shoes don’t fit, we offer a complimentary one-time replacement or a store credit—no return required. Items must be unworn and in new condition.

No. To minimize delays and reduce waste, we don’t request physical returns. Simply contact us with your order details and we’ll resolve it swiftly.

Each pair is handcrafted from premium suede. To maintain their elegance:
• Use a soft cloth or suede brush to remove surface dust.
• Avoid water or harsh cleaners.
• Store in a dry, shaded area when not worn.

Over time, the leather will soften and mould to your stride—like a fine wine, it only gets better.

Our team typically replies within 24 hours. Contact us anytime at support@tenaro.co.